Clearwave Acquires Patient Scheduling Platform Odoro

Clearwave, a digital check-in and eligibility verification solutions for the healthcare industry, announced the acquisition of Odoro, the maker of a patient-scheduling and check-in tool used by healthcare providers, physician practices, and healthcare systems.

The terms of the acquisition were not disclosed.

According to Odoro, its digital patient-access platform makes the scheduling process easier and more efficient for healthcare providers and patients. The platform offers self-scheduling capabilities for patients, enabling them to schedule appointments on their platform of choice (mobile, online, IVR, or chat) without requiring a separate portal login. The platform further enhances the patient experience with additional patient-access features, including provider search, referral management, messaging, and appointment reminders, the company said.

The integration of Odoro technology would give healthcare providers real-time eligibility verification, offering patients unprecedented financial transparency at the point of scheduling, according to Clearwave. By automatically verifying primary, secondary, and tertiary benefits during appointment scheduling, both the patient and the practice know upfront whether services will be covered and the resulting payment to be owed, Clearwave said.

“Every touchpoint throughout the patient-engagement journey plays a critical role in shaping the patient’s experience and, ultimately, defining their outcome,” said Clearwave president and CEO, Mike Lamb.

Mike Lamb added: “This is why the continuous enhancement and expansion of our solution portfolio is a top priority for Clearwave. The acquisition and integration of Odoro gives us features and capabilities that expedite our ability to deliver the most extensive patient-engagement platform on the market – one that empowers our customers to personalize and elevate the patient experience and operate at peak efficiency.”

In 9M 2020, there were 132 Digital Health M&A transactions compared to 125 transactions in 9M 2019, according to Mercom’s latest Digital Health Funding and M&A report. Recently, T2 Tech Group, a consulting firm, acquired patient access and scheduling services division from Revint Solutions for an undisclosed amount.

Image Credit: Odoro